Refund policy

Exchange & Return Policy - Trend House

We want you to love what you order. If something is not right, you can request an exchange within 7 days of receiving your parcel.

Exchange conditions:

• Request the exchange within 7 days of delivery by messaging us on WhatsApp at 0325-2212654.
• The item must be unused, unwashed, unstitched (for unstitched suits) and in its original packaging with tags attached.
• Exchange is available for a different size or a different design of equal or higher value (you pay the difference, if any).
• Sale items, items damaged after delivery, and stitched items altered by the customer are not eligible.

Damaged, wrong or missing items:

• If you receive a damaged, defective or wrong item, send us a photo/video on WhatsApp within 48 hours of delivery. We will replace it at no extra cost.

Refunds:

• Since orders are paid by Cash on Delivery, we offer exchanges rather than cash refunds. If a replacement is not available, we will refund the amount via bank transfer or JazzCash/Easypaisa within 7 working days after receiving the returned item.

Return shipping:

• For size or design exchanges, the customer pays the delivery charges for sending the item back.
• For damaged or wrong items, Trend House covers all delivery charges.

Order cancellation:

• You can cancel your order free of charge before it is dispatched by messaging us on WhatsApp. Once dispatched, the order cannot be cancelled. Please do not refuse COD parcels without reason.

Contact: WhatsApp 0325-2212654